Careers

Date Posted: September 24, 2021

POSITION: HVAC Apprentice
REPORTS TO: Engineering Lab Manager

Job Summary
The HVAC apprentice is responsible for assisting in multiple areas in the engineering test lab. The position requires a willingness to become a true HVAC craftsman, which means learning and understanding how HVAC systems work. The apprentice must be capable of physically moving, lifting air conditioning units into and out of test rooms. The job requires a technically and mechanically-skilled person to modify and/or build prototype air conditioning test units. The job also requires the ability to communicate to all members of the team. Additional responsibilities include building maintenance of the lab and other projects on an as needed basis.

Responsibilities

• Eagerness and willingness to learn and receive instruction/direction from qualified HVAC Technicians
• Assist in the installation, repair and maintenance of HVAC systems
• Build prototype air conditioner test units per work request
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work test unit.
• High standard of integrity and professionalism
• Use of computers in testing and data acquisition systems
• Knowledge of electrical test equipment, controls and components
• Ability to prepare and write test reports
• Maintain an organized, clean and safe work area.
• Must enjoy using your hands to build mechanical systems
• Execute general lab assignments and assist with projects as required
• Maintain accurate shipping and receiving documentation
• Enter data pertaining to domestic and international shipments into the systems of freight carriers
• Notify consignee of shipment arrival and coordinates shipment information to other offices as needed
• Work with Transportation department to determine cost effective shipping solutions while complying with shipping needs
• Ensure the shipping station is clean, stocked with materials, and in worked order at all times
• Confirm physical shipment of goods and facilitate tracking of packages
• Ensure that drivers depart with appropriate paperwork
• Must be able to fill out bills of lading and be familiar with various forms that are used by freight carriers
• Monitor calibration documents
• Contact vendors for calibration services
• Execute general lab assignments and assist with projects as required

• High school diploma/GED
• Proficient with office applications: Word, Excel, PowerPoint etc.
• Required to lift up to 50 lbs.

Personal Characteristics

• Must be well organized and detail oriented.
• Team player with good interpersonal and communication skills
• Hands on, motivated individual who can multi-task
• Eagerness and willingness to learn.

For immediate consideration, please submit your resume, with the applicable job position as the subject line, by clicking here.

Date Posted: September 15, 2021

POSITION: Application Engineer
REPORTS TO: Director of Commercial Product Management

Job Summary
Friedrich is a well-established and recognized brand within the HVAC industry, and a proud member of the Rheem family. As an Application Engineer at Friedrich, you will be responsible for leading technical sales support of the company’s industry leading VRP, VPAK and PTAC product lines. This role will work directly with Friedrich salespeople, manufacturer’s reps, product management and most importantly, our customers in the design-build and engineering communities. This person will help specify, select and train on the benefits Friedrich equipment. The right candidate will be energetic and enthusiastic about the challenges and opportunities offered by this dynamic role. The Application Engineer will be a member of the Product Management group with reach into other functional areas like sales, marketing, engineering and service. The role reports to the Director of Commercial Product Management.

Responsibilities

• Ability and desire to be a thought leader with a thorough understanding of the Friedrich commercial product line
• Support product application to the field sales organization with minimal direction
  • Assist sales reps in assessing potential ability to meet customer’s needs.
  • Gather engineering data as it pertains to the specific project, review of project specifications, schedule, design drawings and change orders, providing clear model recommendations and changes as necessary
  • Help configure models to meet the specifications of the customers
  • Provide guidance on deviations from standard installations
  • Create project-specific competitive analyses including total cost comparisons in order to win projects
• Visit customers with the sales team and support customer visits at HQ and the factory
• Understand the competitive landscape
• Work with Marketing and Product Management to develop and improve product sales tools & marketing materials
• Gather market intelligence to help inform our product roadmap
• Develop and deliver product sales training
• Work with Friedrich’s Technical Service Team to support field application issues
• Clear and concise communication both internally and externally

• BS degree in Engineering or related field (MBA a plus)
• Minimum of 4 years’ experience in HVAC design, engineering or related field
• Self-motivated and organized with the ability to lead multiple projects at a time
• Customer-focused and professional
• A member of ASHRAE, PEO or LEED certification is a plus
• Highly proficient with MS Office products as well as AUTOCAD, BIM etc.
• Good Knowledge and experience in blueprint and technical document review.
• Strong oral and written communication skills.
• Ability to learn specific in-house and third-party engineering design and selection software programs.

For immediate consideration, please submit your resume, with the applicable job position as the subject line, by clicking here.

Date Posted: September 9, 2021

POSITION: Mechanical Engineer
REPORTS TO: Product Development Manager

Job Summary
Responsible for engineering mechanical and electromechanical HVAC products and systems.

Responsibilities

• Product design from concept through product delivery
• Generate detailed 3D design models, drawings, documents, plans and feasibility studies associated with new product development, improvements, revisions and component changes.
• Cost studies based on proposed design features for use of various materials and assembly methods.
• Perform tooling studies to determine optimum method for manufacturing proposed designs.
• Design parts and assemblies to maximize efficiency and manufacturing throughput.
• Work with manufacturing engineering in the development of product work instructions and method sheets.
• Facilitate the implementation of new product designs into the manufacturing environment.
  
  

• Knowledge of 3D Modeling parametric software (Autodesk Inventor is preferred).
• Must have experience with mechanical and electrical design and a broad knowledge of manufacturing and assembly process (sheet metal, plastics, and HVAC design).
• Must possess strong skills related to problem solving, engineering change processes, documentation control, and manufacturing implementation support.
• Experience in residential AC systems, Room AC, PTAC a plus. Refrigeration design experience a plus.
• Must be proficient in Microsoft products to include Word, Excel, PowerPoint, and Visio.
• BSc. Mechanical Engineering or similar required.

• Must possess superior project management and organizational skills.
• Ability to work with others resources effectively for rapid deployment of project deliverables.
• Open-minded to new ideas and a team player.
• Must possess high energy level and have a positive (can do) attitude, with strong follow-through skills.
• Ability to work and think with minimal supervision.
• Proven ability to succeed in a fast paced ever changing environment.

For immediate consideration, please submit your resume, with the applicable job position as the subject line, by clicking here.

Date Posted: July 2, 2021

POSITION: Project Manager
REPORTS TO: Chief Operations Officer

Job Summary
The project manager role is instrumental in the planning, scheduling, and management of cross-functional, large scale projects and initiatives within the company. This roles’ primary responsibility will be to ensure that projects are completed to specification, within an established time frame, and on budget.

Responsibilities

• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Responsible for leading, managing and communicating the activities of cross-functional teams for various projects in the organization.
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
• Work with functional groups such as Product Management, Manufacturing, Supply Chain, Distribution, Logistics and Customer Support to improve the overall customer experience and time to market by creating and leading detailed product definitions and project plans. A minimum of 2 years of project management experience and a bachelor’s degree or equivalent is required and PMP certification is a plus.
• Implement and maintain FAC Toll-Gate Process - develop process flow, documents, tools, check lists, and process standards.

Project Types (including but not limited to):

• Design and introduction of new products
• Product sustainment
• Quality improvement
• Process improvement
• Product specification, performance testing, and agency listing
• Facility planning and execution
  
  

• A minimum of 2 years of project management experience
• Bachelor’s and/or Master’s degree or equivalent in related field required.
• PMP certification is a plus.
• Domestic / International Travel may be required (estimated travel: 10% - 20%)
• Extensive leadership experience and strong teaming abilities
• Excellent problem-solving skills
• Strong managerial experience when it comes to both analytical thinking and problem-solving.
• Experience working in a high-level collaborative environment and promoting a teamwork mentality.
• Proficiency with project management software and MS Office products.
• Experience with VOC, DFMA, DFS, and APQP methods a plus.
  
  

• Strong, effective communication and leadership skills.
• Good interpersonal skills to be able to relate with people or personnel from different functions within the organization.
• Action-oriented; gets things done.
• Ability to manage multiple projects simultaneously.
• Ability to always focus and pay attention to details.
• Good organization skills.
• Self-motivated.
• Attacks business issues with energy and optimism; can inspire others to meet deadlines and achieve goals.
• Embraces new technology, new ideas and change initiatives to respond to industry changes.

For immediate consideration, please submit your resume, with the applicable job position as the subject line, by clicking here.

Date Posted: June 25, 2021

POSITION: Parts Manager
REPORTS TO: Director of Customer Support

Job Summary
Manage Friedrich’s (FAC) Parts Department. Duties include planning, organizing, and controlling departmental processes to provide customers with exceptional service, establishing stocking strategies, planning, and maintaining stock levels, parts documentation, ensuring and educating on proper warranty procedures, and communication with our Parts Depots.

Responsibilities

• Develop, enforce and monitor guidelines for working with customers (internal and external) to ensure maximum customer satisfaction and loyalty.
• Coordinate prompt, efficient and timely flow of information, paperwork, and communication (internally and externally).
• Establish stocking, pricing and service parameters for each distribution / customer channel.
• Serve as focal point for customers with service part issues.
• Elect, develop, and manage Parts Depot organization to facilitate regional availability of service parts to Friedrich’s Service Provider Network.
• Develop and effectively maintain a methodology for forecasting service parts failure rates to allow forecasting of future spare parts requirements.
• Develop, maintain and manage service parts stock levels at FAC warehouse location(s) to satisfy customer demands, eliminate stock outages, and ensure efficient use of inventory dollars. Collaborate with Supply Chain team to manage purchasing activities to maintain inventory levels.
• Coordinate completion of all Parts related deliverables included in Friedrich New Product Introduction process.
• Develop, maintain and manage service parts documentation to include price lists, parts manuals, parts viewer, and bulletins.
• Maintain service parts item master within Friedrich’s ERP, Epicor.
• Work closely and leverage the supply chain / procurement team for work on timely acquisition and shipment of components and parts.
• Establish, track and manage daily, weekly, and monthly goals regarding customer service levels, operational efficiency, and performance in Parts.
• Develop planning process and aging guidelines for start-of- and end-of-life parts availability. Manage inventory to minimize obsolescence. Maintain Inventory Aging guidelines.
• Promote open communication with other FAC departments to ensure customer needs are met while adhering to company and departmental policies and procedures.
• Identify and communicate parts trends resulting from excessive warranty levels.
• Create, manage, and drive continuous improvement in Company Parts processes and cross-functionally into supply chain, operations, and sales.
• Perform miscellaneous other related duties as assigned.

• Five years’ experience managing service parts processes with positive result in strengthening customer experience.
• In-depth knowledge of inventory management and service operations.
• Technical aptitude is necessary. Intermediate understanding of HVAC Systems and critical components and parts.
• Proficient computer skills including Microsoft Office. Prior experience with Epicor a plus.
• Microsoft Excel Advanced user skills required (VBA/PowerQuery,) to manage/analyze large data sets.
• Strong time management and analytics skills
• Preferred Bachelor’s Degree in Supply Chain.

• Strong Customer focus
• High level of sense of urgency and prioritization.
• Goal oriented; always striving to exceed standards.
• Ability to work interdepartmentally to achieve results.
• Excellent problem solving, conflict resolution and communication skills.
• Ability to lead, supervise and train assigned staff.

For immediate consideration, please submit your resume, with the applicable job position as the subject line, by clicking here.

POSITION: Service Manager
REPORTS TO: Director of Customer Support

Job Summary
Come join a growing team to be one of the “Experts in Air Conditioning” and work with important people from some of the largest names in the Distribution and Hospitality networks! Friedrich offers a fruitful experience, professionally and technically, to grow your HVAC career. The Service Manager is responsible for acquiring technical mastery of Friedrich products to support our hundreds of contracted Service Companies and grow new Service Companies in key regions. Activities include, but not limited to, project management, establishing relationships with key customers and service companies, provide training online and in classrooms, assist with product quality development “Voice of Contractor”, and provide a fruitful customer experience.

Responsibilities

Technical Support and Reporting:

• Monitor and communicate manufacturing related issues that arise when assisting Service Companies.
• Support all corporate Sales, Processes, and Support initiatives.
• Support Weekly, Monthly, and Annual Reporting.
• Build strong support relationships with Friedrich Buying Groups and key Servicing Dealers.

• Conducting technical training classes and presentations supporting all product lines.
• Assist in developing and expanding Service Company base.
• Continuous enhancement of technical instructional delivery.

Troubleshooting:

• Manage site-specific issues and high-level Service Company calls.
• Assist to streamline return data and draw correlations to quality or process deficiency.
• Institute processes as needed to reduce RMA and returns.
• Participate in ongoing refinements of Service Manuals and guides both in print and online.
• Assist technical call center on escalated service company requests.
• Develop mastery of refrigeration concepts and electronic systems and processes.
• Assist in creation of Product Quality Notices and driving resolution with priority customers.
• Supervise or conduct field investigations as necessary to gather required information on suspect issues.

• Associates Degree or Technical Trade Degree Required; Bachelor’s Degree Recommended
• Ability to diagnose and rectify simple HVAC systems and controls.
• Ability to work with Microsoft Products such as Outlook, PowerPoint, Teams and Excel.
• Ability to travel 0-10% annually.
• 10+ years’ experience in troubleshooting fixed speed or packaged unit issues.
• 5+ years’ experience of HVAC Technical Support.
• Experience in site and laboratory equipment examinations.
  
  

• Works with others professionally.
• Strong discipline to work independently to meet goals and deadlines.
• Manages the development of projects by ensuring that tasks are completed timely.
• Identifies opportunities for improvement and makes constructive suggestions.
• Manages process changes effectively and efficiently.

For immediate consideration, please submit your resume, with the applicable job position as the subject line, by clicking here.