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Frequently Asked Questions

Check out some of the top questions we receive, along with our responses.

WHERE TO BUY

Where can I purchase Friedrich Products, Accessories or Parts?
Our interactive Dealer Locator lets you search by zip code for the dealer, distributor or servicer nearest you. Also, some replacement filters, as well as some Kühl® Series accessories, may be available directly from shop.friedrich.com.

PRODUCT APPLICATION

I'm renovating and don't want to run ductwork. What cooling options do I have?
That depends on how many rooms need to be conditioned. For a single-room addition with exterior walls and windows, a window, through-the-wall or single zone ductless split installation is a good choice. For multi-room additions, or if you don't have windows or exterior walls, consider a ductless split system. Like a central air conditioner, ductless split systems are two-piece systems with one part outdoors and one (or multiple) indoor units that distribute the conditioned air. Indoor units typically mount high on a wall or, occasionally, in the ceiling or on the floor. Multi-zone ductless systems can condition up to four spaces with one outdoor condensing unit. For more information, see our product detail pages for Window Units, Through-the-Wall Units, or Ductless Split Systems.
Are there air conditioning options for spaces without an exterior wall?
Absolutely! One of the best options is a ductless split system, because the indoor unit can be mounted virtually anywhere. Depending on the system, the indoor and outdoor units can be separated by up to 164 feet with maximum height differences of 98 feet. So even if the rooms that need cooling are located in the building's interior or on separate floors, there may be a Friedrich ductless system that will fit the application. For more information, see our product detail pages for Ductless Split Systems.

OPERATION

Why is it important for an air conditioner to dehumidify?
Air conditioners keep you comfortable by removing heat and moisture from the air. To do both effectively, the unit must be properly sized for your space. If the capacity is too low, you may never feel quite cool enough. When the capacity is too high, the unit produces so much cold air so quickly that the room reaches the desired temperature before the unit has adequate run time to dehumidify. The result is a cool but clammy room that can feel just as uncomfortable as one that is not cool enough.
What is a heat pump?
Air conditioners keep you comfortable by removing heat and moisture from the air. To do both effectively, the unit must be properly sized for your space. If the capacity is too low, you may never feel quite cool enough. When the capacity is too high, the unit produces so much cold air so quickly that the room reaches the desired temperature before the unit has adequate run time to dehumidify. The result is a cool but clammy room that can feel just as uncomfortable as one that is not cool enough.

GENERAL

Where do I get information regarding my extended warranty?
If you paid extra for any warranty, when you purchased your unit, then you would need to contact your dealer. Friedrich does not sell extended warranties but does have a free manufacturer's warranty that is part of all of our units.
Does my new air conditioner qualify for a Federal Tax Rebate?
Many ductless split systems are ENERGY STAR® qualified and eligible for the Federal Tax Rebate for ENERGY STAR® products. ENERGY STAR® qualified window and thru-the-wall room air conditioners are not eligible for the Federal Tax rebate but may qualify for a rebate from your local utility company. Check with ENERGY STAR® to see what rebates apply to your area.

CARE & MAINTENANCE

What causes ice to build up in an air conditioner?
Icing can be caused by a number of factors. Units that have not been cleaned over a long period of time may have coils and fins clogged by dust, dirt or debris. Clogged coils and fins restrict air flow through the unit, which can cause the compressor to work even harder – so hard, that it may reduce the coil temperature below the normal range in an attempt to make up for the lost cooling power from the blocked coils. Another potential cause is running a unit with a very cold set point (i.e. turning the target temperature down very low) on low fan speed for an extended period of time. This can cause excess condensate to build up on the coils, further lowering the temperature of the coil and leading to icing. It may be helpful to ask an authorized warranty servicer to check the unit for you.
Water is draining into my room from my air conditioner. What do I do?
Water leaking into the room is generally caused by either the unit sitting level in the window or the unit needing to be cleaned. Water collects in the front of the unit and then travels to the back where the slinger ring will toss it against the coils in the back and then the water evaporates. If the unit does not have the proper slope from front to back, then the water will leak out the front. There is a mosquito trap approximately 1/3 of the way down the side of the unit. This is to prevent insects from getting into your room. If this has become clogged, then again the water cannot get to the back and will leak out the front. Having your unit cleaned will solve this problem. If you feel that neither of these conditions exist then you need to make sure that there is no air leaking in from the outside around the unit anywhere. Leaking air will cause condensation to form on the outside of the unit which will leak into your room. If there are any air leaks you will need to reseal these areas
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