Friedrich Air Conditioning is seeking an experienced HVAC service technician to join our technical support team as a technical Service Specialist. The ideal candidate will have a proven track record of customer support excellence, a deep understanding of HVAC technical troubleshooting and repair techniques and a broad understanding of commercial and residential applications of window, through the wall, packaged terminal and ductless split air conditioners.
Desired candidates will possess:
Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support Friedrich products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of Friedrich products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the Call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for Friedrich products.
Provide informal /formal training to colleagues as directed by management.
Required Experience / Education
Minimum requirements are Associate’s Degree or HVAC accreditation from technical trade school. However, technical accreditation of refrigeration and/or low voltage control systems with a minimum of 5 years of mechanical and electrical experience will also be considered.
Minimum 3 years of experience in troubleshooting and repair of HVAC systems, Ductless Split Systems and variable speed products is strongly preferred.
Universal HVAC certification.
Must have excellent written and verbal communication skills and demonstrated ability to work both independently and with others.
Intermediate computer skills and common computer software applications.
Must be able to multi task
Some travel is required.
Occasional lifting of up to 50 lbs. required.
For immediate consideration, please email your resume to email@example.com or respond to this job posting with a copy of your resume.
A SALARY REQUIREMENT OR SALARY HISTORY IS REQUIRED TO BE CONSIDERED.
Friedrich Air Conditioning Co., Ltd.
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