Friedrich Air Conditioning Co. is searching for the best of the best customer focused individuals to help our customers Beat the Summer Heat! If you are seeking a “cool” place to work with a dynamic, diverse and forward-thinking company, this is the place for YOU!

We are gearing up for our Sunshine Summer Team and are hiring dedicated, challenge-seeking customer service champions for our call center. This opportunity is full-time with a work schedule of Monday through Friday from 8:00 a.m. – 5:00 p.m., leaving your weekends free to enjoy the outdoors….don’t forget the sunscreen.

The pay for this adventure is $13.00 an hour with training incentives. As you ride the waves towards the end of the summer, there will be additional bonus opportunities available.

Qualified Sunshine Summer Team members will:

  • Be a part of the initial contact team for our current and potential customers on Friedrich products via telephone, letter, fax, or email
  • Create and maintain documentation of all call activity via the Call ticket system ensuring that all inquiries are logged, coded, and completed in a timely manner
  • Identify customer’s needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Provide guidance to internal and external customers of Friedrich products on:
    • Proper operation
    • User maintenance
    • Sizing
    • Parts identification
    • Local servicer information
    • Product warranties
    • Basic operational troubleshooting


The sun-sational candidate will exhibit:

  • 2 years Call Center and/or Customer Service experience
  • Strives for a fast-paced environment while multi-tasking, setting priorities and managing time effectively
  • Tech-savvy and a troubleshooter
  • Ability to conquer at least 75 calls and 35 emails on a daily basis
  • A clear, pleasant speaking voice
  • Mindset and skill to handle strong personalities and HOT customers
  • Strong work ethic and punctuality is a MUST…..our customers NEED US
  • Bilingual skills in English and Spanish, a plus


If you are ready to beat the summer heat and want to help our customers stay COOL, email a copy of your updated resume to human_resources@friedrich.com or respond to this job posting with a copy of your resume.

If we “pic-nic” you to join our fabulous Sunshine Summer Team, the adventure will start in late April and early May 2017!

Friedrich Air Conditioning Co., Ltd.
EOE D/F/M/V




 
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10001 Reunion Place, Ste. 500
San Antonio, Texas 78216
(210) 546-0500
(800) 541-6645

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