Job Summary

Located in San Antonio, Texas, Friedrich Air Conditioning Co. is seeking individuals to work in their customer service call center on a temporary/seasonal basis from March 2, 2015, through approximately the end of September 2015. Applicants must be available to work Monday through Friday between the hours of 7:00 a.m. – 6:00 p.m. The starting pay for this position is $10.00 per hour during a six (6) week training program. The pay rate for candidates who successfully complete the training program increases to $12.00 per hour plus graduates are eligible for up to a $480.00 retention bonus. There are additional bonus opportunities for attendance and retention at the end of the season.

Qualified candidates will:

  • Provide product assistance and customer-friendly support to consumers and customers (internal and external), and others on Friedrich products via telephone communication, letter, fax, or email,
  • Be responsible for creating and maintaining electronic records of all events received and answered,
  • Be responsible for other special assignments promoted by Marketing and/or Warranty Service and Parts departments.

The ideal candidate must have:

  • Two years’ Call Center experience,
  • The ability to work in a fast-paced environment with multi-tasking abilities,
  • Proper business-etiquette telephone skills,
  • Computer literacy; MicroSoft Office experience and research skills,
  • The ability to type 35 words per minute,
  • The ability to handle and answer a minimum of 75 calls daily,
  • The ability to handle and answer a minimum of 35 emails daily,
  • A pleasant-speaking, clear voice,
  • The temperament to work with difficult customers/challenges,
  • A dependable attendance trait,
  • Reliable transportation,
  • Bilingual skills in English and Spanish, a plus.

Benefits:

  • Work schedule is Monday through Friday – no holidays or weekends.
  • Paid holidays.
  • Attendance and retention bonuses.
  • Possibility of being offered a permanent position at the end of the season based on performance and attendance.

For immediate consideration, you are encouraged to Apply on-line.

(It is not necessary to submit a further resume by email, regular mail, fax or in person; your on-line application will suffice.)

Friedrich Air Conditioning Co., Ltd.

EOE D/F/M/V