Located in San Antonio, Texas, Friedrich Air Conditioning Co. is seeking individuals to work in their customer service call center on a temporary/seasonal basis from March 2, 2015, through approximately the end of September 2015. Applicants must be available to work Monday through Friday between the hours of 7:00 a.m. – 6:00 p.m. The starting pay for this position is $10.00 per hour during a six (6) week training program. The pay rate for candidates who successfully complete the training program increases to $12.00 per hour plus graduates are eligible for up to a $480.00 retention bonus. There are additional bonus opportunities for attendance and retention at the end of the season.
Qualified candidates will:
- Provide product assistance and customer-friendly support to consumers and customers (internal and external), and others on Friedrich products via telephone communication, letter, fax, or email,
- Be responsible for creating and maintaining electronic records of all events received and answered,
- Be responsible for other special assignments promoted by Marketing and/or Warranty Service and Parts departments.
The ideal candidate must have:
- Two years’ Call Center experience,
- The ability to work in a fast-paced environment with multi-tasking abilities,
- Proper business-etiquette telephone skills,
- Computer literacy; MicroSoft Office experience and research skills,
- The ability to type 35 words per minute,
- The ability to handle and answer a minimum of 75 calls daily,
- The ability to handle and answer a minimum of 35 emails daily,
- A pleasant-speaking, clear voice,
- The temperament to work with difficult customers/challenges,
- A dependable attendance trait,
- Reliable transportation,
- Bilingual skills in English and Spanish, a plus.
- Work schedule is Monday through Friday – no holidays or weekends.
- Paid holidays.
- Attendance and retention bonuses.
- Possibility of being offered a permanent position at the end of the season based on performance and attendance.
For immediate consideration, you are encouraged to Apply on-line.
(It is not necessary to submit a further resume by email, regular mail, fax or in person; your on-line application will suffice.)
Friedrich Air Conditioning Co., Ltd.